Shipping Policy

Upon placement of your order, you will be sent an order confirmation to your email address.

Once we have shipped your order, you will receive an automated email that includes the tracking information.

AUSTRALIAN & NEW ZEALAND SHIPPING

Flat rate of $9.95 for orders up to $150

Free Shipping for all orders over $150.

For wholesale orders or delivery to countries not listed, please contact us at hello@theindilife.com.

If you require your order urgently, please email us at hello@theindilife.com and we will do our very best to accomodate you.

**All Australian orders are sent via Australia Post and will be left unattended at your delivery address if you are not home. Indi is not responsible for return of shipments or reimbursement of lost packages or damaged products. Items sent via Australia Post are not automatically covered for loss or damage.          

INTERNATIONAL SHIPPING

Please email us at hello@theindilife.com for pricing.

DELIVERY TIME

All orders are fulfilled through Australia Post Parcel Post with an estimated shipment time of 2-8 business days. Please allow extra time for rural and remote locations within Australia. Please allow 5-10 business days for delivery to New Zealand. 

POSSIBLE DELAYS

All shipments may encounter delays due to high volume, global pandemics or bad weather that extends beyond the expected delivery time frame provided by the carrier. International shipments are subject to customs procedures leaving Australia and arriving in the destination country which may cause further delays. While these delays are uncommon, they are a reality of shipping logistics especially with international shipping. Please be advised that tracking scans may no longer update once a shipment has left Australia.

PROMOTIONS

We can only accept one promotion code per order. Promotions are conditional upon quantity and specified timeframe. If you have difficulty in processing any promotions, please contact us. Follow us on Instagram for the latest promotions and giveaways!

REDELIVERY

If your parcel is redirected back to our HQ, a $10 redelivery fee will apply. This applies if you enter an incorrect address at checkout, causing your order to be sent back to us. This also includes if you don't pick up your item from the post office or courier depot, causing your order to be sent back to us.