Shipping Policy

 

Upon placement of your order, you will be sent an order confirmation to your email address.

Once we have shipped your order, you will receive an automated email that includes the tracking information.

AUSTRALIAN SHIPPING

Flat rate of $6.95.

Free Shipping for orders over $100.

For wholesale orders or delivery to countries not listed, please contact us at hello@theindilife.com.

Due to Covid shipping delays, Express postage is not available at this time.

**All Australian orders are sent via Australia Post and will be left unattended at your delivery address if you are not home. Indi is not responsible for return of shipments or reimbursement of lost packages or damaged products. Items sent via Australia Post are not automatically covered for loss or damage.          

INTERNATIONAL SHIPPING

Shipping charges are based upon the value, weight and destination of your order. Once your order is in the shopping cart you can select your destination country to see the shipping options available.

Please note International shipping is NOT included when we run free shipping offers.

Orders shipped outside of Australia may be subjected to taxes, customs duties and other fees by the destination country. The recipient is responsible for these fees. If the purchaser refuses a shipment, they are responsible for any import fees incurred, cost of returning the shipment and the original shipping charges. This amount will be deducted from the merchandise refund plus a 5% restocking fee.

**Indi is not responsible for return of shipments or reimbursement of lost packages or damaged products. Items sent via Australia Post are not automatically covered for loss or damage.

DELIVERY TIME

AUSTRALIAN DOMESTIC ORDERS

Are fulfilled through Australia Post Parcel Post with an estimated shipment time of 2-5 business days. Please allow extra time for rural and remote locations within Australia.

INTERNATIONAL ORDERS

Are fulfilled through Australia Post International with an estimated shipment time of 10-15 business days.

Please note that shipment time is not guaranteed by Indi or Australia Post. Indi is not responsible for an order once it is in the Australia Post system. To ensure your delivery arrives to the correct destination and on time, please ensure that someone is available to sign and collect the delivery.

POSSIBLE DELAYS

All shipments may encounter delays due to high volume, global pandemics or bad weather that extends beyond the expected delivery time frame provided by the carrier. International shipments are subject to customs procedures leaving Australia and arriving in the destination country which may cause further delays. While these delays are uncommon, they are a reality of shipping logistics especially with international shipping. Please be advised that tracking scans may no longer update once a shipment has left Australia.

PROMOTIONS

We can only accept one promotion code per order. Promotions are conditional upon quantity and specified timeframe. If you have difficulty in processing any promotions, please contact us. Follow us on Instagram for the latest promotions and giveaways!